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Major Coffee Chain

We have provided top-notch IT services from consulting on installation practices, preferred high-quality materials to infrastructure and installation work.

We assisted this client with national deployment of quality installation materials and standards for their new store builds, relocations, and renovation sites throughout the US and Canada. Because of our successful process driven organization, deployment efforts and data tracking, the client entrusted SDS with the expanse of scope as well as the introduction of new technology chain-wide.

Project Details

Assigned Project Management for day to day customer interaction
Software interface development for customer interaction
Material consulting, acquisition, kitting and management
Floor plan markup
Pre-calls to site or construction contact
Call center tracking of technician ETA
Call center technician check-in on site with site questions
Call center updates of technician progress on site
Status and deliverable picture vetting before release from the site
Site completion form signed and finished
Call center onsite technician check-out with completion questions
Deliverable processing and submission to client
Customer customized project reporting
Customer customized billing reporting
Quick turnaround invoicing
Service level agreements with key performance indicators
Technology consulting
Research and development in emerging technologies
Operational and information technology security consulting
PBX & VOIP consulting, Installation, and service
Multiple phases and visit scope
Customer equipment management
Onsite and remote dispatch and support of Technicians, Electricians, Engineers, Installers, etc.

Supporting Large Enterprises Worldwide

Big Box Department Store

This client was performing a wireless overhaul in all their locations. SDS performed AP, IDF and MDF surveys at every location to lead into the Wireless overhaul of locations nationwide. SDS dispatched teams to install customer specific materials to help regulate coverage.

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Big Box Department Clothing Store

SDS worked to re-cable and perform network cutovers with new network gear for a large portion of this chain’s locations. We will dispatch trained teams after-hours for site visits to pull cable to update network for high speeds before network cutover.

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Designer Tea and Hot Beverage Retailer

SDS coordinated with local sites for a survey to install racks at all locations. Dispatched Electricians for new rack location and IT techs for after-hours install of rack and un-installation and reinstallation of all network gear as well as cabling the front counters for new hardware.

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Fashion Boutique Retailer

SDS has operated a break/service contract for several years, performing ahead of customer expectation with SLA, accurate troubleshooting, and ticket completion covering all of North America, including the Caribbean.

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