Case Studies

Big Box Department Clothing Store

SDS worked to re-cable and perform network cutovers with new network gear for a large portion of this chain’s locations.
 

We dispatched trained teams after-hours for site visits to pull cable to update network for high speeds before network cutover. We completed the overnight Network Cutovers and tested all new hardware. This project had hard deadlines with specific goals and SDS performed at the highest levels of quality and completion amongst all companies involved.

Project Details:

  • Assigned Project Management for day to day customer interaction 
  • Material consulting, acquisition, kitting and management
  • Floor plan mark up 
  • Pre-calls to site or construction contact
  • Onsite and remote dispatch and support of Technicians, Electricians, Engineers, Installers, etc.
  • Call center tracking of technician ETA
  • Call center technician check-in on site with site questions
  • Call center updates of technician progress on site
  • Status and deliverable picture vetting prior to release from the site
  • Site completion form signed and finished
  • Call center onsite technician check-out with completion questions
  • Deliverable processing and submission to client
  • As built with post-installation information
  • Customer customized project reporting
  • Customer customized billing reporting 
  • Technology consulting 
  • Wireless architecture and design infrastructure planning services 
  • Network architecture design and deployment 
  • Operational and information technology security consulting 
  • Multiple phases and visit scope 
  • Servicing infrastructure and equipment for break/fix dispatches
  • Extensive location and technology surveys 
Supporting Large Enterprises Worldwide
This client was performing a wireless overhaul in all their locations. SDS performed AP, IDF and MDF surveys at every location to lead into the Wireless overhaul of locations nationwide. SDS dispatched teams to install customer specific materials to help regulate coverage.
SDS coordinated with local sites for a survey to install racks at all locations. Dispatched Electricians for new rack location and IT techs for after-hours install of rack and un-installation and reinstallation of all network gear as well as cabling the front counters for new hardware.
SDS has operated a break/service contract for several years, performing ahead of customer expectation with SLA, accurate troubleshooting, and ticket completion covering all of North America, including the Caribbean.
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