Case Studies

Major Coffee Chain

We have provided top-notch IT services from consulting on installation practices, preferred high-quality materials to infrastructure and installation work.

We assisted this client with national deployment of quality installation materials and standards for their new store builds, relocations, and renovation sites throughout the US and Canada. Because of our successful process driven organization, deployment efforts and data tracking, the client entrusted SDS with the expanse of scope as well as the introduction of new technology chain-wide.

Project Details

  • Assigned Project Management for day to day customer interaction 
  • Software interface development for customer interaction
  • Material consulting, acquisition, kitting and management
  • Floor plan markup  
  • Pre-calls to site or construction contact
  • Call center tracking of technician ETA
  • Call center technician check-in on site with site questions
  • Call center updates of technician progress on site
  • Status and deliverable picture vetting before release from the site
  • Site completion form signed and finished 
  • Call center onsite technician check-out with completion questions
  • Deliverable processing and submission to client
  • Customer customized project reporting
  • Customer customized billing reporting 
  • Quick turnaround invoicing
  • Service level agreements with key performance indicators
  • Technology consulting 
  • Research and development in emerging technologies 
  • Operational and information technology security consulting 
  • PBX & VOIP consulting, Installation, and service
  • Multiple phases and visit scope 
  • Customer equipment management
  • Onsite and remote dispatch and support of Technicians, Electricians, Engineers, Installers, etc.
Supporting Large Enterprises Worldwide
This client was looking for SDS’s expertise with their wireless network for coverage across the entire marina, including all boat slips and dock locations. SDS performed wireless surveys and provided a custom installation plan to fit their specific needs.
Installed access points and digital signage as well as performed break-fix troubleshooting services for locations throughout the United States, many of them located in outlying areas far from major metropolitan cities.
This client was performing a wireless overhaul in all their locations. SDS performed AP, IDF and MDF surveys at every location to lead into the Wireless overhaul of locations nationwide. SDS dispatched teams to install customer specific materials to help regulate coverage.
SDS worked to re-cable and perform network cutovers with new network gear for a large portion of this chain’s locations. We will dispatch trained teams after-hours for site visits to pull cable to update network for high speeds before network cutover.
SDS coordinated with local sites for a survey to install racks at all locations. Dispatched Electricians for new rack location and IT techs for after-hours install of rack and un-installation and reinstallation of all network gear as well as cabling the front counters for new hardware.
SDS has operated a break/service contract for several years, performing ahead of customer expectation with SLA, accurate troubleshooting, and ticket completion covering all of North America, including the Caribbean.