Major Coffee Chain

We have provided top-notch IT services from consulting on installation practices, preferred high-quality materials to infrastructure and installation work.

We assisted this client with national deployment of quality installation materials and standards for their new store builds, relocations, and renovation sites throughout the US and Canada. Because of our successful process driven organization, deployment efforts and data tracking, the client entrusted SDS with the expanse of scope as well as the introduction of new technology chain-wide.

Project Details

Assigned Project Management for day to day customer interaction

Software interface development for customer interaction

Material consulting, acquisition, kitting and management

Floor plan markup

Pre-calls to site or construction contact

Call center tracking of technician ETA

Call center technician check-in on site with site questions

Call center updates of technician progress on site

Status and deliverable picture vetting before release from the site

Site completion form signed and finished

Call center onsite technician check-out with completion questions

Deliverable processing and submission to client

Customer customized project reporting

Customer customized billing reporting

Quick turnaround invoicing

Service level agreements with key performance indicators

Technology consulting

Research and development in emerging technologies

Operational and information technology security consulting

PBX & VOIP consulting, Installation, and service

Multiple phases and visit scope

Customer equipment management

Onsite and remote dispatch and support of Technicians, Electricians, Engineers, Installers, etc.