- Assigned Project Management for day to day customer interaction
- Onsite and remote dispatch and support of Technicians, Electricians, Engineers, Installers, etc.
- Call center tracking of technician ETA
- Call center technician check-in on site with site questions
- Call center updates of technician progress on site
- Status and deliverable picture vetting prior to release from the site
- Site completion form signed and finished
- Call center onsite technician check-out with completion questions
- Deliverable processing and submission to client
- Customer customized project reporting
- Customer customized billing reporting
- Quick turnaround invoicing
- Service level agreements with key performance indicators
- Multiple phases and visit scope
- Servicing infrastructure and equipment for break/fix dispatches
- Customer equipment management
Supporting Large Enterprises Worldwide
We worked with this customer to complete Digital Menu Board installs at sites across the Mediterranean and Middle Eastern countries.
This client was looking for SDS’s expertise with their wireless network for coverage across the entire marina, including all boat slips and dock locations. SDS performed wireless surveys and provided a custom installation plan to fit their specific needs.
SDS performed all new store installations covering infrastructure and installation of audio, surveillance, POS, phone, and all MDF and IDF equipment and testing.
SDS performed site surveys and follow up installations for surveillance systems, camera installation, and upgrades for locations across the US and Canada.
We have provided top-notch IT services from consulting on installation practices, preferred high-quality materials to infrastructure and installation work.
SDS assisted in upgrading multiple key distribution centers by performing pre-site surveys, creating an installation guide, managing client assets, managing project installation, and deliverables.
Worked with client to perform site surveys, provided low voltage materials, installed low voltage cabling, and installed POS and restaurant equipment between various other trades to deliver on time for construction schedule on all new store builds.
This company utilized SDS diverse talents to assist in the aggressive acquisition of new locations. SDS provided standardization in bringing these operating locations under the new ownership.