Click to enlarge images

Gas and Convenience Store Chain

Installed access points and digital signage as well as performed break-fix troubleshooting services for locations throughout the United States, many of them located in outlying areas far from major metropolitan cities.

Assigned Project Management for day to day customer interaction
Onsite and remote dispatch and support of Technicians, Electricians, Engineers, Installers, etc.
Call center tracking of technician ETA
Call center technician check-in on site with site questions
Call center updates of technician progress on site
Status and deliverable picture vetting prior to release from the site
Site completion form signed and finished
Call center onsite technician check-out with completion questions
Deliverable processing and submission to client
Customer customized project reporting
Customer customized billing reporting
Quick turnaround invoicing
Service level agreements with key performance indicators
Multiple phases and visit scope
Servicing infrastructure and equipment for break/fix dispatches
Customer equipment management

Supporting Large Enterprises Worldwide