Case Studies

Optometrist and Eyeglass Retailer and Major Mattress Retailer

This company utilized SDS diverse talents to assist in the aggressive acquisition of new locations.

SDS provided standardization in bringing these operating locations under the new ownership.  By consulting toward cookie-cutter materials and installing practices and network setup, we assisted this client in quickly transitioning these locations into their specifications. We design our processes to optimize our speed of completion to ensure the least amount of friction in the client’s growth.

Project Details:

  • Assigned Project Management for day to day customer interaction 
  • Material consulting, acquisition, kitting and management
  • Floor plan markup  
  • Pre-calls to site or construction contact    
  • Onsite and remote dispatch and support of Technicians, Electricians, Engineers, Installers, etc.
  • Call center tracking of technician ETA
  • Call center technician check-in on site with site questions
  • Call center updates of technician progress on site
  • Site completion form signed and finished 
  • Call center onsite technician check-out with completion questions
  • Deliverable processing and submission to client
  • As built with post-installation information
  • Customer customized project reporting
  • Customer customized billing reporting 
  • Quick turnaround invoicing
  • Technology consulting 
  • Network architecture design and deployment 
  • Multiple phases and visit scope 
  • Servicing infrastructure and equipment for break/fix dispatches
  • Extensive location and technology surveys 
  • Customer equipment management 
Supporting Large Enterprises Worldwide
This client was looking for SDS’s expertise with their wireless network for coverage across the entire marina, including all boat slips and dock locations. SDS performed wireless surveys and provided a custom installation plan to fit their specific needs.
We have provided top-notch IT services from consulting on installation practices, preferred high-quality materials to infrastructure and installation work.
Installed access points and digital signage as well as performed break-fix troubleshooting services for locations throughout the United States, many of them located in outlying areas far from major metropolitan cities.
This client was performing a wireless overhaul in all their locations. SDS performed AP, IDF and MDF surveys at every location to lead into the Wireless overhaul of locations nationwide. SDS dispatched teams to install customer specific materials to help regulate coverage.
SDS worked to re-cable and perform network cutovers with new network gear for a large portion of this chain’s locations. We will dispatch trained teams after-hours for site visits to pull cable to update network for high speeds before network cutover.
SDS coordinated with local sites for a survey to install racks at all locations. Dispatched Electricians for new rack location and IT techs for after-hours install of rack and un-installation and reinstallation of all network gear as well as cabling the front counters for new hardware.
SDS has operated a break/service contract for several years, performing ahead of customer expectation with SLA, accurate troubleshooting, and ticket completion covering all of North America, including the Caribbean.