Case Studies

Discount Urban Clothing Retailer

SDS performed all new store installations covering infrastructure and installation of audio, surveillance, POS, phone, and all MDF and IDF equipment and testing.

After we gained this client’s trust, we were able to show extensive cost savings to go along with the convenience and ease of switching their existing PBX over to a versatile VOIP system company-wide. We continue to provide break/fix, project installation, and consulting work for this client.

Project Details:

  • Assigned Project Management for day to day customer interaction 
  • Material consulting, acquisition, kitting and management
  • Floor plan markup  
  • Pre-calls to site or construction contact    
  • Onsite and remote dispatch and support of Technicians, Electricians, Engineers, Installers, etc.
  • Call center tracking of technician ETA
  • Call center technician check-in on site with site questions
  • Call center updates of technician progress on site
  • Site completion form signed and finished 
  • Call center onsite technician check-out with completion questions
  • Deliverable processing and submission to client
  • As built with post-installation information
  • Technology consulting 
  • Wireless architecture and design infrastructure planning services 
  • Network architecture design and deployment 
  • Research and development in emerging technologies 
  • Operational and information technology security consulting 
  • PBX & VOIP consulting, Installation, and service
  • Multiple phases and visit scope 
  • Servicing infrastructure and equipment for break/fix dispatches
  • Extensive location and technology surveys 
  • Customer equipment management 
Supporting Large Enterprises Worldwide
This client was looking for SDS’s expertise with their wireless network for coverage across the entire marina, including all boat slips and dock locations. SDS performed wireless surveys and provided a custom installation plan to fit their specific needs.
We have provided top-notch IT services from consulting on installation practices, preferred high-quality materials to infrastructure and installation work.
Installed access points and digital signage as well as performed break-fix troubleshooting services for locations throughout the United States, many of them located in outlying areas far from major metropolitan cities.
This client was performing a wireless overhaul in all their locations. SDS performed AP, IDF and MDF surveys at every location to lead into the Wireless overhaul of locations nationwide. SDS dispatched teams to install customer specific materials to help regulate coverage.
SDS worked to re-cable and perform network cutovers with new network gear for a large portion of this chain’s locations. We will dispatch trained teams after-hours for site visits to pull cable to update network for high speeds before network cutover.
SDS coordinated with local sites for a survey to install racks at all locations. Dispatched Electricians for new rack location and IT techs for after-hours install of rack and un-installation and reinstallation of all network gear as well as cabling the front counters for new hardware.
SDS has operated a break/service contract for several years, performing ahead of customer expectation with SLA, accurate troubleshooting, and ticket completion covering all of North America, including the Caribbean.