Case Studies

Designer Tea and Hot Beverage Retailer

SDS coordinated with local sites for a survey to install racks at all locations.

Dispatched electricians for new rack location and IT techs for after-hours install of rack and un-installation and reinstallation of all network gear as well as cabling the front counters for new hardware. 

Project Details:

  • Assigned Project Management for day to day customer interaction 
  • Material consulting, acquisition, kitting and management
  • Pre-calls to site or construction contact    
  • Onsite and remote dispatch and support of Technicians, Electricians, Engineers, Installers, etc.
  • Call center tracking of technician ETA
  • Call center technician check-in on site with site questions
  • Call center updates of technician progress on site
  • Site completion form signed and finished 
  • Call center onsite technician check-out with completion questions
  • Deliverable processing and submission to client
  • Customer customized project reporting
  • Customer customized billing reporting 
  • Multiple phases and visit scope 
  • Extensive location and technology surveys 
  • Customer equipment management 
Supporting Large Enterprises Worldwide