Case Studies

Big Box Retailers, Big Box Hardware, Contractor Supply House and Large Grocery Chain

SDS performed site surveys and follow up installations for surveillance systems, camera installation, and upgrades for locations across the US and Canada.

We work with our clients to have seamless after-hours installation, cutover and follow up with complete installation documentation, pictures, and staff training on new products.

Project Details:

  • Assigned Project Management for day to day customer interaction 
  • Material consulting, acquisition, kitting and management
  • Floor plan markup 
  • Pre-calls to site or construction contact    
  • Onsite and remote dispatch and support of Technicians, Electricians, Engineers, Installers, etc.
  • Call center tracking of technician ETA
  • Call center technician check-in on site with site questions
  • Call center updates of technician progress on site
  • Site completion form signed and finished 
  • Call center onsite technician check-out with completion questions
  • Deliverable processing and submission to client
  • As built with post-installation information
  • Customer customized project reporting
  • Customer customized billing reporting 
  • Quick turnaround invoicing
  • Wireless architecture and design infrastructure planning services 
  • Network architecture design and deployment 
  • Research and development in emerging technologies 
  • Operational and information technology security consulting 
  • Multiple phases and visit scope 
  • Servicing infrastructure and equipment for break/fix dispatches
  • Extensive location and technology surveys 
  • Customer equipment management
Supporting Large Enterprises Worldwide